> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.lilypad.gg/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my server still "Pending"?

Thanks for your order. Your server may show as "Pending" for a few reasons:

* Your payment might not have processed correctly. Sometimes you may need to make a payment again, although it's best to contact us for further information. Even if it shows the transaction as having gone through in your banking app, the payment may only be a temporary "hold" payment that hasn't necessarily gone through correctly.
* Due to low stock, we may be processing orders manually. Your server will become available as soon as your order has been processed, usually within 12 hours.
* Your invoice could have been accidentally marked as fraudulent. Please get in touch via our [Discord server](https://lilypad.gg/discord) or live chat (in the bottom-right).

In the rare event that your order is still "Pending" after some time, please [contact us](https://lilypad.gg/contact) as soon as possible and we'll look into it for you.